Insurance company agrees to replace hail-damaged roof as News 6 gets results

Insurance company agrees to replace hail-damaged roof as News 6 gets results


WE’LL BRING YOU MORE UPDATES ON THIS NEWSCAST AND ON THE MORNING NEWS AT 5:00 A.M.>>>TONIGHT A CENTRAL FLORIDA FAMILY HAS A NEW ROOF OVER THEIR HEADS. THEY SAY THE ROOF WAS DAMAGED DURING A SEVERE STORM.>>AND THE INSURANCE COMPANY REFUSE ED TO REPLACE IT UNTIL NEWS 6 STARTED ASKING QUESTIONS. MIKE DEFOREST IS GETTING RESULTS.>>Reporter: WHEN THIS HAILSTORM POUNDED SEMINAL COUNTY IN 2015, PATRICK THOUGHT HIS HOUSE MADE IT THROUGH OKAY. BUT ABOUT A YEAR LATER, WATER STARTED SEEPING THROUGH THE ROOF.>>WE CAME HOME, THERE WAS THREE LEAKS INSIDE THE HOUSE.>>Reporter: HE CONTACTED SEVERAL ROOFING COMPANIES ALL CAME TO THE SAME CONCLUSION.>>IT WAS ONE AFTER ANOTHER. HAIL DAMAGE HAIL DAMAGE HAIL DAMAGE. THEY SAID YOU CAN’T REPAIR THIS ROOF. IT NEEDS TO BE REPLACED.>>Reporter: HE NOTIFIED HIS INSURANCE COMPANY. TOWER HILL. BUT AFTER AN ADJUSTER VISITED HIS HOME, THE INSURANCE AGREED TO PAY HIM JUST $1,900, A FRACTION OF THE COST OF A ROOF REPLACE MENT.>>I WAS NOT COMFORTABLE WITH ACCEPTING THAT CHECK AND SO AT THAT POINT IN TYPE, I CALLED THEM AND ASK FOR ANOTHER APPRAISAL TO BE DONE.>>Reporter: TO HIS SURPRISE, THAT SECOND APPRAISAL IDENTIFIED LESS ROOF DAMAGE. 100, TO $150 IN REPAIRS.>>AT THAT POINT IN TIME THEY SAID IT’S SETTLED AND THERE’S NOTHING MORE THAT’S GOING TO BE DONE.>>Reporter: SO HIS WIFE WENT ONLINE AND STUMBLED UPON THIS STORY POSTED ON CLICKORLANDO.COM. JULIE CONTACTED NEWS 6 AFTER TOWER HILL INSURANCE REFUSE ED TO REPLACE HER ROOF FOLLOWING THAT SAME HAILSTORM.>>IT WORKED. YOU GUYS GET RESULTS.>>THAT’S WHY WE REACHED OUT.>>Reporter: ASSENT AN E-MAIL TO TOWER HILL ASKING THE COMPANY TO EXPLAIN WHY ADJUSTERS PROVIDED SMITH WITH TWO DIFFERENT ESTIMATES AT THE SAME TIME SEVERAL OF HIS NEIGHBORS WERE GETTING ROOF REPLACEMENTS. THEY REPLIED DUE TO PRIVACY RULES WE ARE UNABLE TO COMMENT ON SPECIFIC CLAIMS. HOWEVER, WE WILL CONTACT MR. SMITH AGAIN IN THE NEAR FUTURE TO SEE IF WE CAN FURTHER ASSIST IN THIS MATTER. DAYS LATE E TOWER HILL INSURANCE AGREED TO PAY SMITH $19,000 TO REPAIR ALL THE HAIL DAMAGE.>>THEY WENT FROM 1900, TO $19,000.>>THAT IS CORRECT. AND WE’ GETTING A NEW ROOF. MY WIFE AND I FROM THE BOTTOM OF OUR HEART THANK YOU.>>Reporter: THEY TELL US THEY’RE PROHIBITED BY LAW FROM COMMENTING BY SMITH’S CLAIMS. WHEN HOMEOWNERS HAVE DISPUTES, THEY CAN HAVE THEIR DIFFERENCES SETTLED DURING MEDIATION. MIKE DEFOREST NEWS 6.>>>FINALLY, AN INSURANCE CLAIM CAN BE A CONFUSING AND FRUSTRAT FRUSTRATING EXPERIENCE.

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